Deepetch's Image Editing FAQ's


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Clipping paths are vector based and are hand drawn using the Photoshop Pen Tool. Once a clipping path is created it is recognised in pagination applications such as Indesign and QuarkXpress. Alternatively, you can use the clipping path in Photoshop to create a selection. Masking/alpha channels are pixel based and are created by numerous methods depending on the image. The main advantage of masking is that more detail such as hair or fur is retained which makes it a better solution for human or animal images. The final result can be an alpha channel or a transparent tiff or psd.
Open your image in Photoshop and click on the 'Paths' palette. You will notice that there is a clipping path called 'Path 1'. Clicking on this layer will select the path. Now press (Ctrl + Shift + I ) which will reverse the selection to everything but the selected path. Now press delete.
We believe you know your images better than us. Also, by having you rate your images, the submission process is shortened which results in you receiving your job quicker. Please click on our animated gif to view sample images.
We provide examples on our site as a guide to enable you to rate your images as simple, medium, complex or super complex. However if you rate your images incorrectly your job will not be held up, we will notify you of any discrepancies and your job will maintain its place in the queue.
If you are unsure, simply use your best judgement, if your rating is incorrect, we will contact you.
Open your image in Photoshop and click on the 'Paths' palette.


We accept all image file types. To save time however, we recommend sending jpegs/jpeg compressed, eps's or tiff's. This will speed up the upload transfer, but of course this is entirely up to you, we will process images under any format.

After selecting the service you require and choosing 'Start New job' you will be directed to our upload page. Here you can browse your images and choose either a single or multiple files to upload. You can send your images using the Online uploader or through FTP.

We accept almost all image formats including jpg, jpeg, bmp, tiff, png, gif, eps, psd, , dcx and raw. You may also upload .zip or .rar files.
We return your images in the format you request.
You may upload as many files as your internet speed can handle. If you have an excessive amount of files, we recommend you split them up into multiple jobs or you can also use FTP for bulk uploads.
You can make use of the free FTP account we provide you with. You can upload any number of images in FTP and send to us for processing.
Yes you can send your files and images via dropbox, hightail and wetransfer.
We do not provide this option currently. However we could consider this option in future.
Yes you certainly can. Simply register on the website and click the request FTP account button from within your account.

CREDITS credits have no expiry date.
Yes. Trial credits are only valid for 30 days from the Date of Registration.
Unfortunately not. We do not issue refunds for payments that have already been taken.
Pay as you go credit bundles range from 5 credits to 7000 credits, the more credits you buy the cheaper it is.
Yes absolutely, if you are new to and are unsure of how to rate your images or just couldn't be bothered, use our “Quote” option when submitting a job and we'll get back in 15 minutes with a price quote.

All refunds for our credit bundles purchased online are credited back to the original credit card on which the credit bundle was purchased or if payment was made via paypal we then refund in the same manner.

If we don't return your images in the time you had requested, we will do your job at a discounted rate or in some cases absolutely free of charge. Furthermore, if you are not happy with the image or any particular job, please send these back and we will process the job again until you are satisfied with the quality and if you are still unhappy we will make a complete refund.


Yes you will receive an automated email with a download link, alternatively you can sign into your account and download the images.

We return your images in the format you request. You can choose from JPEG, EPS, AI, PSD, TIFF, PNG and GIF.

For example if you have chosen to receive clipping path only, you will receive the same format you supplied, only with a clipping path.

Basically, the same format you have supplied will be returned back to you. The only variation to this is if you have requested a transparent layer, in which case you will receive a PSD or layered TIF.

You can either login to your account or download your completed job in the job section or you can click on the download link in the job alert email or if you have an ftp account set up with us you can download your images from the completed job folder within your ftp.

Under “Clipping Path Only” Option, Your images have been processed and they contain a hand drawn clipping path embedded within the image. If you open your image in Photoshop and go to the 'Paths' palette you will see the clipping path. From this you can create a selection or simply import your image into a pagination application such as Indesign or Quark and the path will be recognized and the background dropped.
There are two ways to download your jobs. Upon completion of your jobs you will be notified by email which will include a download link, alternatively, within your account there is a 'Completed Jobs' section where you can access your files. From here you can also bounce or resubmit jobs for correction if you are not satisfied.
Our clipping path service has various delivery times depending on your requirements. Delivery times range from 2 hrs to 192 hrs. When you select your delivery time for clipping paths, you will receive your images within the specified time frame, however, in most cases you could receive your images anytime prior to the chosen time slot. All other services come with our standard 24 hour delivery time.
Yes our quickest delivery time (Express Delivery) is 2 hrs. Other delivery times include 4.8,12 hrs etc.


Our infrastructure was designed from the ground up to be highly secure. Your files are stored on state-of-the-art servers with SSL encryption protected by advanced firewalls and housed in our own certified data center.
No, we only keep your images on file for a period of 14 days after the completion of your job after which they get auto deleted
Deepetch does not use or transfer any images provided to us. We simply edit your images and return the same to you.


If we do not return your images in the time frame requested, we will do your job at a discounted rate or in some cases absolutely free of charge. Furthermore, if you are not happy with the image or any particular job, please send these back and we will process the job again until you are satisfied with the quality. This service is at no additional cost to you. We encourage you to send us images you are not happy with, as this assists us in training and development within our production hub.


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